Terms of Use
Welcome to Biratmart! By accessing or using our website (https://biratmart.com) and mobile
application (“Biratmart”) providing local delivery services in Biratnagar, Nepal, you agree to the
following terms and conditions (“Terms of Use”). Please read them carefully. If you do not agree,
you may not use our services.
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1. Introduction
Biratmart (“we,” “our,” or “us”) is an online platform that connects users (“you” or “users”) with
local delivery services, including food, groceries, and other goods.
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2. Eligibility
You must be at least 18 years old to use our services.
By using our platform, you confirm that all information provided is accurate and that you have
the legal capacity to enter into this agreement.
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3. Account Registration
Users must register and create an account to access services.
You are responsible for maintaining the confidentiality of your account details, including
username and password.
You agree to notify us immediately of any unauthorized use of your account.
We reserve the right to suspend or terminate accounts found in violation of these Terms.
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4. Use of the Platform
Permitted Use: You agree to use the platform only for lawful purposes and as intended.
Prohibited Use: You may not:
Use the platform for fraudulent or illegal activities.
Attempt to disrupt the platform’s functionality (e.g., hacking or introducing viruses).
Collect or use data from the platform for unauthorized purposes.
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5. Placing Orders
Once an order is placed, it is considered confirmed and cannot be canceled unless allowed by
the vendor or delivery partner.
Order fulfillment depends on the availability of items, vendors, and delivery partners.
Biratmart reserves the right to refuse or cancel orders at our discretion.
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6. Payment Terms
Payments for orders must be made through the available payment methods on the platform,
such as cash on delivery or online payment.
All payments are subject to applicable taxes and charges.
Refunds and cancellations are governed by our Refund and Cancellation Policy [Insert Link].
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7. Delivery Services
Delivery times are estimates and may vary due to unforeseen circumstances.
Users must ensure availability at the delivery location to receive the order.
In case of unsuccessful delivery due to user unavailability or incorrect address, additional
charges may apply.
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8. Content and Intellectual Property
All content on the platform, including logos, text, graphics, and software, is owned by or licensed
to Biratmart.
You may not copy, distribute, modify, or create derivative works without prior written permission.
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9. User-Generated Content
Users may post reviews, comments, and feedback on the platform.
You grant Biratmart a non-exclusive, royalty-free license to use, display, and distribute this
content.
You agree not to post content that is abusive, defamatory, or violates applicable laws.
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10. Third-Party Links and Services
The platform may include links to third-party websites or services.
Biratmart is not responsible for the content, privacy policies, or practices of these third parties.
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11. Termination or Suspension
Biratmart reserves the right to suspend or terminate your account or access to the platform if
you violate these Terms or engage in illegal activities.
Upon termination, all rights granted to you under these Terms will cease immediately.
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12. Liability Limitation
Biratmart is not liable for:
Errors or omissions in content or services.
Delays or failure in delivery due to third-party services.
Losses or damages arising from unauthorized access to your account.
Our total liability, in any case, shall not exceed the amount paid by you for the affected order.
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13. Indemnification
You agree to indemnify and hold harmless Biratmart, its employees, and affiliates from any
claims, damages, or losses arising out of your use of the platform or violation of these Terms.
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14. Privacy
Your use of the platform is subject to our Privacy Policy [Insert Link]. Please review it to
understand how we collect and use your data.
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15. Dispute Resolution
Any disputes arising from these Terms or your use of the platform shall be resolved amicably.
If unresolved, disputes shall be subject to arbitration in accordance with the laws of Nepal.
The courts of [Insert Jurisdiction] shall have exclusive jurisdiction over legal proceedings.
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16. Changes to Terms of Use
Biratmart reserves the right to modify these Terms at any time. Changes will be notified on this
page with the updated effective date. Continued use of the platform constitutes acceptance of
the revised Terms.
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17. Contact Information
If you have any questions or concerns about these Terms, please contact us:
Biratmart Services
Email: contact@biratmart.com
Phone: +977 9709059103
Address: Biratnagar, Nepal .