Privacy Policy
Biratmart (“we,” “our,” or “us”) values your trust and is committed to protecting your personal
data. This Privacy Policy outlines how we collect, use, and safeguard your information when you
use our website (https://niratmart.com) or mobile application (“Biratmart”) offering local delivery
services in Biratnagar, Nepal.
By accessing or using Biratmart, you agree to the terms of this Privacy Policy. If you do not
agree, please do not use our services.
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1. Information We Collect
We collect the following types of information:
1.1 Information You Provide:
Personal Information: Name, phone number, email address, delivery address, and payment
details.
Account Information: Username, password, profile photo (optional).
Feedback and Reviews: Comments, ratings, or other content shared on the platform.
1.2 Information Automatically Collected:
Device Details: IP address, browser type, operating system, device type, and unique identifiers.
Usage Information: Interaction with our platform, pages visited, time spent, and order history.
Location Data: Real-time location to facilitate accurate delivery services.
1.3 Information from Third Parties:
If you link your social media accounts or use third-party payment systems, we may receive
information from these platforms.
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2. How We Use Your Information
The information collected is used for:
Order Fulfillment: Processing and delivering your orders.
Account Management: Creating, maintaining, and managing your user account.
Personalization: Recommending items and services based on your preferences.
Customer Support: Addressing your inquiries, complaints, or feedback.
Marketing: Sending promotional offers, updates, and surveys (with your consent).
Analytics: Understanding user behavior to improve our platform.
Legal Compliance: Meeting legal obligations and resolving disputes.
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3. Sharing Your Information
We may share your information in the following scenarios:
Delivery Partners: To facilitate order delivery.
Vendors/Restaurants: For order preparation and updates.
Service Providers: With trusted third parties for payment processing, IT support, and analytics.
Legal Requirements: When required to comply with legal obligations or to protect our rights.
Business Transactions: In case of a merger, acquisition, or sale of assets.
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4. Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to:
Improve platform functionality.
Understand user behavior and preferences.
Deliver personalized advertisements.
You can manage cookie preferences through your browser settings.
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5. Your Rights
As a user, you have the following rights:
Access: View and request copies of your personal data.
Correction: Update or rectify inaccurate information.
Deletion: Request the deletion of your data (subject to applicable laws).
Marketing Opt-Out: Unsubscribe from promotional communications.
To exercise these rights, contact us at [Insert Email Address].
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6. Data Security
We implement robust security measures to protect your personal data. However, no system is
entirely secure, and we cannot guarantee absolute protection against unauthorized access.
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7. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this
policy, comply with legal obligations, and resolve disputes.
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8. Third-Party Links
Our platform may contain links to third-party websites or services. We are not responsible for
the privacy practices of these external platforms.
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9. Children’s Privacy
Our platform is not intended for individuals under 18 years of age. We do not knowingly collect
personal data from minors.
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10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with
the updated effective date. Your continued use of our services constitutes acceptance of the
revised policy.
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11. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact
us:
Biratmart Services
Email: contact@biratmart.com
Phone:+977 9709059103
Address: Biratnagar, Nepal